These terms govern your use of Neoflow. They are written to be read, not to be survived. If any part of them is unclear, write to us and we will explain it in plain language, and if the explanation is better than the clause, we will change the clause.
1. Who we are
Neoflow is software operated from Rosemère, Québec, Canada. "We", "us" and "Neoflow" mean the operator of the service. "You" means the agency or person who has an account.
2. The agreement
Creating an account means accepting these terms and the Privacy Policy. If you accept them for an agency, you confirm you are allowed to bind that agency. If you do not accept them, do not create an account.
3. Your account
- You are responsible for what happens under your account, including what the people you invite do in it.
- Keep your credentials to yourself. Two-factor authentication is available and an owner can require it for the whole workspace; we strongly recommend it.
- Tell us promptly if you believe an account has been compromised.
- One workspace is one agency. You may invite your team; you may not resell access to the workspace to unrelated businesses.
4. Acceptable use
Use Neoflow to run your agency. Do not use it to break the law, to send unsolicited bulk email, to store or distribute malware, to attack or probe our systems or anyone else’s, to work around usage limits, or to build a competing product out of our internals.
We reserve the right to refuse or stop a use that endangers the service, our sending reputation, or another customer.
5. Your content, and your clients’ content
Everything you put into Neoflow stays yours. Footage, briefs, proposals, invoices, client details. We claim no ownership of any of it.
You grant us the narrow licence we need to run the service for you: to store your content, transmit it where you direct, process it to provide features you have enabled, and back it up. Nothing broader. In particular, we do not use your content to train AI models, ours or anyone else’s.
Much of what you store concerns your clients rather than you. You are responsible for having the right to put it here and for what you instruct Neoflow to send on their behalf.
6. What the operator does for you
Neoflow can take actions on your behalf: drafting and sending messages, raising invoices, moving projects along. How much it does without asking is a setting you control, per kind of action.
- Anything involving money or an email leaving your agency starts at ask-first, and stays there until you deliberately change it.
- Every action is previewed in plain language before it runs, written to an audit log, and reversible.
- A single control pauses every automation across the workspace.
- Actions taken under settings you chose are your actions. Review the log; it exists so you can.
Automated drafting is a tool, not a professional adviser. Read what goes out under your name.
7. Payment, renewal and cancellation
- Paid plans are billed in advance, monthly or yearly, through Stripe. We never see or store your card details.
- Subscriptions renew automatically until cancelled. Cancel any time from the billing portal.
- Cancelling stops the next renewal. You keep access to the end of the period you have already paid for; we do not pro-rate part-used periods.
- Taxes may be added at checkout depending on where you are, and are shown before you pay.
- If a price changes, existing subscribers keep the price they signed up on until they change plan, and we tell you before any renewal at a new price.
- Failed payments are retried. If payment ultimately fails, paid features stop; your data stays and is exportable.
8. Availability, and what we do not promise
We work hard to keep Neoflow up and correct, but we do not currently offer a contractual uptime guarantee, and we will not pretend otherwise. The service is provided as it is. Parts of it depend on providers outside our control (Supabase, Stripe, Resend and the model providers behind NeoAI), and an outage at one of those is an outage here.
Neoflow is being built in public, phase by phase. Features described as being built are not promises with dates attached.
9. Suspension and termination
You can delete your workspace at any time, which deletes your data. See the Privacy Policy for what that means and how long backups persist. We may suspend or close an account for a serious or repeated breach of these terms, for non-payment, or where the law requires it. Except in an emergency we will tell you first and give you a chance to fix it.
10. Liability
To the extent the law allows, our total liability arising from your use of Neoflow is limited to what you paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss, including lost profits, lost business or lost data beyond restoring from our backups.
Nothing here excludes liability that cannot lawfully be excluded, and consumer protection rights under Québec law are unaffected.
11. Changes to these terms
We may update these terms. For a material change we will give notice by email or in the product before it takes effect. Continuing to use Neoflow after that means accepting the new version; if you would rather not, cancel and export your data.
12. Governing law
These terms are governed by the laws of Québec and the applicable federal laws of Canada, and the courts of the judicial district of Montréal have jurisdiction. Questions go to hello@getneoflow.com.