Ressources
Comment les opérations d’agence cassent vraiment, et quoi y faire.
Des notes de terrain, écrites en dirigeant un studio et en construisant le logiciel qui en dirige un — opérations client, intégration, argent, et le métier de coach.
Les articles sont publiés en anglais. Le reste du site est offert dans votre langue.
Mener le travail
Les opérations client, l’intégration, et les étapes d’une journée d’agence que personne ne prend en charge.
- 4 min de lecture
The agency client onboarding process
The week between “yes” and “started” sets the relationship. Seven things onboarding has to produce, which can be automated, and the one that must not be.
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How agencies automate client operations
Client ops is the unglamorous middle of the job: acknowledging, updating, chasing, invoicing. Which parts a machine should do, and the order that pays back fastest.
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An operator is not a dashboard
Every tool an agency buys promises visibility. Visibility is not the problem. Nobody is short of things to look at. The problem is that looking is still work.
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The twelve-step day, and why we build against it
One workflow, twelve steps, and a rule: if a feature does not serve one of them, it does not get built. Here is what that rule has already stopped us doing.
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Se faire payer
Facturation, relances, et le fonds de roulement qu’un studio prête à ses clients sans le vouloir.
Le métier de coach
Pour les coachs en ligne : ce qu’un portefeuille de clients attend d’un logiciel, et à quel prix.
- 3 min de lecture
How to price online coaching
Most coaching prices are set by looking sideways at other coaches. The arithmetic that decides whether a roster is worth running, and how to raise a price.
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Best tools for online coaches
Every list of coaching tools is a list of products. This is a list of jobs: what a coaching business needs software to do, and how to tell what a tool covers.
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La version courte ?
Neoflow mène les douze étapes d’une journée d’agence pour que vous n’ayez pas à le faire.